This Shipping & Delivery Policy (“Policy”) explains the terms and procedures applicable to the shipment and delivery of products purchased through the Liansi Private Limited (“LIANSI”, “Company”, “we”, “us”, or “our”) e-commerce platform and other authorized sales channels.
By placing an order through the LIANSI platform, you acknowledge that you have read and understood this Policy, subject to your rights under applicable law.
After successful placement of an order and payment confirmation, LIANSI will process the order for dispatch, subject to:
Orders are generally processed during the Company’s business/operational days.
Processing time may vary depending on the product, order volume, payment verification, warehouse location, and other operational circumstances.
Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.
The customer should provide:
LIANSI will not be responsible for delivery delays or failed delivery resulting from incorrect, incomplete, or outdated information provided by the customer.
Applicable shipping or delivery charges, if any, will be displayed during the ordering process before the customer completes the purchase.
Shipping charges may vary depending on:
Where free shipping is available, the applicable conditions may be displayed on the website or during checkout.
The estimated delivery time may vary depending on:
The estimated delivery date or delivery period, where available, may be displayed during checkout or communicated after order confirmation.
Any delivery estimate is indicative and may not constitute a guaranteed delivery date unless expressly stated otherwise.
Once an order has been dispatched, LIANSI may provide shipment information or tracking details through available communication channels.
Depending on the logistics provider, tracking information may take some time to become active after dispatch.
Customers should use the provided tracking information to monitor the status of their shipment where tracking is available.
The logistics partner may make one or more delivery attempts depending on its operational procedures.
Delivery may fail because of:
Where permitted, LIANSI or its logistics partner may attempt re-delivery.
If an order cannot be delivered and is returned to LIANSI or its fulfillment partner, LIANSI may contact the customer for further instructions.
Depending on the circumstances, the customer may be required to:
If the order is returned because of an incorrect address, repeated delivery failure, or customer refusal, any applicable refund or re-shipping arrangement will be handled according to the Company’s policies and applicable law.
LIANSI may not be able to deliver every product to every geographical location.
Availability of delivery may depend on the serviceability of the relevant PIN code and the logistics partner.
If a particular location is not serviceable, LIANSI may:
Customers are advised to inspect the outer package at the time of delivery, where reasonably possible.
If the package appears seriously damaged, opened, tampered with, or otherwise compromised, the customer should:
LIANSI may request photographs, videos, delivery information, order details, or other reasonable evidence for verification.
If a customer receives:
the customer should contact LIANSI as soon as reasonably possible after delivery.
After verification, LIANSI may provide an appropriate remedy, which may include:
The applicable remedy may depend on the product, nature of the issue, availability, and applicable law.
Shipping and delivery matters relating to returned products will be governed together with the LIANSI Refund, Cancellation, Return & Replacement Policy.
Where a return is approved, the customer may be required to follow the return instructions provided by LIANSI.
Refunds, where applicable, will be processed according to the Company’s refund policy and applicable law.
Where a return or replacement is required because of a verified error attributable to LIANSI, such as delivery of a wrong or damaged product, LIANSI may arrange or bear the applicable return/replacement shipping cost in accordance with Company policy and applicable law.
Where a return is requested for another permitted reason, applicable shipping costs may be handled according to the product-specific terms.
Where tracking is available, customers may receive a tracking number or shipment reference.
Tracking information may be provided through:
Tracking information is generally provided by the relevant logistics service provider and may not update immediately.
Where an order contains multiple products, LIANSI may ship the products:
Separate shipments may have different delivery dates and tracking information.
The customer will not be charged an additional product price merely because an order is split into multiple shipments, except for any clearly disclosed applicable shipping charges.
Where Cash on Delivery (“COD”) is available, the customer must pay the applicable order amount to the authorized delivery partner at the time of delivery.
COD availability may depend on:
LIANSI may restrict or discontinue COD for certain products, locations, or customers.
An order may be considered delivered based on confirmation received from the authorized logistics provider, delivery record, delivery OTP, signature, or other applicable delivery verification method.
If a customer believes an order has been incorrectly marked as delivered, the customer should contact LIANSI promptly with the relevant order details.
LIANSI may investigate the delivery with the applicable logistics provider.
Delivery may be delayed because of circumstances beyond LIANSI’s reasonable control, including:
LIANSI will make reasonable efforts to assist customers in such situations but does not guarantee delivery within the original estimated period.
Once an order has been dispatched, cancellation may not be available through the standard cancellation process.
Where cancellation is not possible, the customer may need to accept the delivery and follow the applicable return process, if the product is eligible for return.
Customers are responsible for:
Customers should not make unauthorized payments to delivery personnel beyond the amount properly payable for the order.
LIANSI may investigate suspicious order or delivery activity, including:
Where fraud or misuse is reasonably suspected, LIANSI may restrict or suspend account activity and take other appropriate action permitted by applicable law.
Certain products may have specific delivery requirements because of:
Where such conditions apply, they may be communicated on the relevant product page or during the ordering process.
For questions or complaints regarding shipping or delivery, customers should contact:
Customers should provide their order number and relevant delivery details when contacting LIANSI.
LIANSI Private Limited reserves the right to modify or update this Shipping & Delivery Policy from time to time.
Changes may be made due to:
Updated versions will be published on the official LIANSI website with a revised Effective Date.
This Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute relating to this Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over Hazaribagh, Jharkhand, India, subject to applicable law and mandatory consumer rights.
